Contact Crypto Casinos - Get in Touch With Our Team

Crypto Casinos is run by a small team that researches and ranks crypto casinos for US players, and we'd rather hear from you directly than have you guess at answers. Whether you've spotted something out of date, disagree with a ranking, or want to ask about how we cover a particular site, this page explains how to get in touch and what we can actually help with.

What we can help with

We cover a narrow but specific patch — reviewing and comparing crypto casinos, their bonuses, coin support, licensing and payout speeds for a US audience. Reach out if you have a question that falls inside that lane, for example:

A correction on a fact in one of our reviews — a bonus term that's changed, a licence that's been updated, or a coin that's no longer supported
A question about how we arrived at a rating or ranking for a site listed on polka-dot-market.com
Feedback on the site itself, including anything that's confusing, broken, or missing
A general question about how crypto casino deposits, withdrawals or bonuses work, if you can't find the answer elsewhere on the site

What we can't help with

It's worth being upfront about the limits of what a review site can do. We don't operate any casino, we don't hold player funds, and we have no access to individual player accounts. That means we can't:

Process a deposit, withdrawal, or bonus credit on your behalf — that has to go through the casino itself
Resolve a dispute over a bet, a locked account, or a delayed payout at any of the sites we review
Verify your identity or complete KYC checks for a casino
Provide legal, tax or financial advice about gambling winnings or crypto gains — for anything tax-related, speak to a qualified professional, since liability depends on your own situation

If your issue is with an operator directly — a stuck withdrawal, a bonus dispute, a frozen account — the fastest route is almost always that casino's own customer support team, not us. We can note a pattern of complaints in future reviews, but we can't intervene in an individual case.

Before you write in

A few things help us give you a useful answer faster:

If it's a correction, tell us which page and which specific detail looks wrong
If it's about a casino's terms — bonus size, wagering requirement, withdrawal limit — check the operator's own terms and conditions page first, since these change more often than our review cycle
If you're asking about eligibility in your state, have your state ready to hand, since the answer genuinely varies by location
If you're concerned about your own gambling, or a site's responsible gambling tools, our Responsible Gambling page has support resources including the National Problem Gambling Helpline (1-800-GAMBLER)

A word on how we work

Crypto Casinos earns commission when readers click through to a casino and sign up, which is how independent review sites like ours stay funded. That relationship never decides where a site lands in our rankings — ratings are based on the same set of factors (coin support, licensing, game range, payout speed, and bonus terms) applied consistently across every operator we cover. If you think we've gotten that balance wrong anywhere, that's exactly the kind of message we want to receive.

It's also worth repeating plainly: the crypto casinos covered on this site are licensed offshore, typically in jurisdictions like Curaçao or Anjouan, not by any US regulator. They sit in a legal grey area for US players, and availability differs by state. If you're contacting us with a question about whether a site is legal where you live, we can point you to general information, but you'll need to check your own state's current rules — that's not something we can confirm on your behalf. You can read more on our casino reviews and our About Us page, and our Terms and Conditions set out the full basis on which we publish this content.

Who this site is for

Everything we publish assumes readers are of legal gambling age — 18 or 21 depending on the site and the state — and messages that suggest otherwise, or that come from someone under that age, won't be actioned. Gambling carries a real risk of losing money, and crypto adds price volatility on top of that. If any message you send us touches on struggling to stop, or gambling more than you can afford, please also visit our Responsible Gambling page or call 1-800-GAMBLER — that support exists independently of anything we can do by email.

Getting a response

We read every message that comes in, though as a small independent team we can't guarantee an instant reply. General feedback and corrections tend to get folded into our next review update rather than an individual reply, while direct questions get answered as we work through the queue. There's no need to send a message twice — it hasn't been missed, it's just in the queue.