Polka Dot Market accepts these forms of secure online payments:  PayPal, Visa, MasterCard and American Express.  Please take a moment to review our business policies:

Our Products
Many of the products featured on our website come directly from third party vendors and are neither designed nor manufactured by Polka Dot Market.  Polka Dot Market has contracted directly with such vendors to sell and supply certain products to our customers.  Polka Dot Market does not take any responsibility for the the design or manufacturing of these products.  If you have any questions regarding any of the products featured on our website please contact us by email and we will direct you to the appropriate third party vendor.

3rd Party Content
Polka Dot Market may provide links to web pages, blogs, or other content of third parties ("Third Party Content") as a service to those interested in this information on our Facebook wall or Blog sites. Polka Dot Market does not monitor nor does it have any control over any Third Party Content or Web Sites. By featuring Third Party Content, Polka Dot Market does not bind itself in any way to sell or otherwise support any products relating to the Third Party Content.   We do not endorse or adopt any Third Party Content and can make no guarantee as to its accuracy or completeness. Polka Dot Market does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content.

Shipping for In-Stock Items
All non-handmade items indicated to be in stock are shipped out after 1-2 business days processing on our regular schedule.  Please note that we also ship items in order of the party dates when there is a large amount of orders in one given week, which may delay your 3-5 day processing time.  Handmade items are shipped within 3 weeks.  An email from "USPS.com Click-n-Ship" will be sent once your package has left our warehouse and will also provide the tracking number for your package along with an estimated delivery date.

Returns
We want you to be happy with your purchase.  You may return any non-personalized, unopened items in brand new condition within 20 days of your original order date.  Please include a copy of your packing slip and send to:  Polka Dot Market Returns, P.O. Box 78311, Charlotte, North Carolina  28271.  Once received, we will issue a credit for the product total (shipping costs are non-refundable).  We recommend notifying us first of your situation via e-mail to [email protected].

Out of Stock Items
Our inventory can fluctuate throughout the day, so an item indicated as “in stock” when you place your order may, in fact, be out of stock.  In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again. Most out of stock items are in stock again within two (2) weeks.

Order Cancellation
Need to cancel your order?  To cancel an order you have placed with Polka Dot Market, you must contact customer support by email ([email protected]) or by phone (1-888-705-5398).  Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped.  When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information.  Please note that if the item has shipped, the order cannot be canceled.

Defective Items
Please contact Customer Support for help in determining whether the item appears to be defective. If it is, Support will provide instructions for returning the item. Shipping costs to us are paid by the customer; all costs to ship back to the customer are paid by us.

Privacy
Any information Polka Dot Market collects from you is used for our own marketing purposes and is not shared or sold to other companies. We market via direct mail and email only. If you would like to be removed from either our mailing list or e-mail list, please send a note with your name and address to [email protected] and we will promptly remove you from our database.